THE CO-LAB COLLECTIVE
Refund/Return Policy

Refunds/Credit for Goods
Refund requests must be made within 14 days after receipt of your goods. After 15-31 days after receipt of your goods, you may be eligible for a credit.

Email refund requests to info@thecolab-collective.com.  Follow the instructions as provided below under

 

Return/Refund/Credit Request

We accept refund or credit requests for goods sold on our Site for any of the following reasons:

• Good is broken;

• Good does not match description;

• Good is the wrong size

Please be advised a refund or credit may be applied depending on what the good is.  Items should be returned unused and/or unworn and in original packaging.

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Refunds  and credits do not apply to the following goods:

• Sale items

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Return/Refund Requests for Products
Send an email to info@thecolab-collective.com before returning any items.  The subject should read as follows: 

Return Request and (Your Order Number)

Once you receive confirmation from us that your request was received do the following:

Return goods by mail. To return a good by mail, follow the following procedure:
Securely pack your goods. Go to your nearest post office and pay the necessary postage.  Once your items have been received to our office, we will process a refund or apply a credit to your account.

*If we deem your return due to negligence or error on OUR part, we will provide you with a paid return label.  You will not be responsible for any costs associated with returning the item. 

 

Refunds for Services
We may provide refunds for services sold on our Site as follows:

• First, refer to your contractual agreement. If coworking space is cancelled, you may receive a credit for another day.  

• Event venue service/bookings may be partially refunded.

  • Any security deposit rendered is non refundable.  There are absolutely no exceptions to this.

  • Lessee may cancel this Agreement 31 days or more from the scheduled event date and receive a 65% refund on the booking rate. Lessee will be charged 35% of the Rental Cost and 100% of the cost for any expenses incurred in good faith by Lessor in preparation for Lessee's use of the Facility.

  • If Lessee shall elect to cancel this agreement between 30 and 15 days prior to the Event Date, lessee will be refunded 50% of the rental cost. Lessee will be charged 50% of the Rental Cost and 100% of the cost for any expenses incurred in good faith by Lessor in preparation for Lessee's use of the Facility.

  • For cancellations 14 days prior to Event Date are not eligible for a refund. Lessee will be charged 100% of the Rental Costs and any expenses incurred by Lessor.

  • Photography, graphics, printed material once approved are not eligible for a refund.

• Retainer services may be partially refunded or your contract may be able to be terminated.  Refer to your contractual agreement.

Rescheduling Event Venue

If you need to reschedule your event date, you must do so in writing by submitting a request to info@thecolab-collective.com

The Subject line should state: Rescheduling Request and the Original date of your Event

In the body of your email include the date you would like to reschedule and a valid reason for the need to reschedule.

We will contact you regarding your request and advise you accordingly.  We will make every attempt to accommodate your request, but cannot guarantee your request will be approved.

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Credits

A credit may be rendered when we are not able to accommodate a reschedule date request or on a case by case basis when a cancellation falls outside of the date requirements and a refund is no longer an option.  A credit can be used towards the cost of another event.