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Refunds/Credit for Goods
Refund requests must be made within 14 days after receipt of your goods. After 15-31 days after receipt of your goods, you may be eligible for a credit.

Email refund requests to info@thecolab-collective.com.  Follow the instructions as provided below under

Return/Refund/Credit Request

We accept refund or credit requests for goods sold on our Site for any of the following reasons:

• Good is broken;

• Good does not match description;

• Good is the wrong size

Please be advised a refund or credit may be applied depending on what the good is.  Items should be returned unused and/or unworn and in original packaging.

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Refunds  and credits do not apply to the following goods:

• Sale items

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Return/Refund Requests
Send an email to info@thecolab-collective.com before returning any items.  The subject should read as follows: 

Return Request and (Your Order Number)

Once you receive confirmation from us that your request was received do the following:

Return goods by mail. To return a good by mail, follow the following procedure:
Securely pack your goods. Go to your nearest post office and pay the necessary postage.  Once your items have been received to our office, we will process a refund or apply a credit to your account.

*If we deem your return due to negligence or error on our part, we will provide you with a paid return label.  You will not be responsible for any costs associated with returning the item. 

Refunds for Services
We may provide refunds for services sold on our Site as follows:

• First, refer to your contractual agreement. If coworking space is cancelled, you may receive a credit for another day.  

• Event venue service/bookings may be partially refunded.

  • Any security deposit rendered is non refundable.  There are absolutely no exceptions to this. 

  • Events cancelled 30 days or less are not eligible for any refund.

  • Events cancelled 31 days or more from the scheduled event date are eligible for a 50% refund on the booking rate. 

  • Photography, graphics, printed material once approved are not eligible for a refund.

• Retainer services may be partially refunded or your contract may be able to be terminated.  Refer to your contractual agreement.

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Rescheduling Event Venue

If you need to reschedule your event date, you must do so in writing by submitting a request to info@thecolab-collective.com

The Subject line should state: Rescheduling Request and the Original date of your Event

In the body of your email include the date you would like to reschedule and a valid reason for the need to reschedule.

We will contact you regarding your request and advise you accordingly.

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Standard delivery by post.

• FedEx

• UPS

Orders will be shipped out for delivery within 48 business hours from the time the order is placed.  Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside the United States your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Note: Alevate Inc. dba The Co-Lab Collective is not liable for delivery delays due to COVID-19  or any other delivery service issues.  If you do not receive your order in 14 business days, please contact info@thecolab-collective.